*Available to multi-tenancy users only*

Adding a new account to your organisation (Instance administrator only)

Go to Administration > MANAGE ORGANISATION (from the Admin Panel link in your avatar menu.)

Next to the desired instance, click the menu and select Add Account.

Give the new account a name and then click PUBLISH CHANGES.

Selecting an account

If you have access to more than one Sharktower account, you will have the option to select the account you wish to view when you log in.

Simply choose the desired account from the drop-down on the login screen:

Switching accounts when logged in

Sharktower offers the convenience of switching between accounts. The name of the account you are currently viewing can be seen in the top right of the screen. To switch to a different account, do the following:

Click your avatar and then select Switch Account.

Select the account that you wish to switch to.

You'll then switch accounts and the account name in the banner will update:

Adding a new user to an existing account

To add a new or existing user to an account, select CREATE NEW USER.

Next, complete the steps to create a new user, as seen below.

Things to note:

For professional services companies who are using multi-tenant environments, you may wish to add one user to multiple accounts (e.g. if he/she is working on a project for both Account 1 and Account 2).

Due to the nature of the complete segregation of our accounts for data security purposes, you will need to recreate them as a new user in the existing account.

There can only be one user associated with an email address in Sharktower. So, when entering the email address of an existing user, all current details of that user (permissions, job title, avatar, working patterns etc.) will be inherited from the existing user.