Admins need to approve or deny user registration requests if their email is not on your whitelisted domains

To approve or deny a new user request

  • Go to Admin Panel from Avatar  
  • Click on ACCESS REQUESTS 
  • For each username, under Quick approve/deny click on tick mark for approve and cross mark to deny
  • You can also click on the username to see more user details and then approve or deny 
  • Click the SHOW button to reveal a list of previously denied requests. 


Note: You cannot undo if you approve. But you have an option to undo immediately if you deny the request by mistake.


The user approval/denial process

Scenario 1: The requester is Admin OR The requester is not Admin but the new user’s email domain is in a whitelist 

  1. The new user will be created and added to the specified projects immediately and the user receives a welcome/set password email 
  2. The requester gets notified of the successful creation.


Scenario 2: Requester is not Admin AND  Domain of user’s email is not in a whitelist  

  1. The request goes to pending requests 
  2. All admins will receive an email saying there is a pending request with the link in it 
  3. Once the admin has approved, the users receives the welcome/set password email as above 
  4. The requester gets notified of the successful creation.


Scenario 3: Admin denies a pending request 

The requester will get an email saying admin denied the access. 

Note that the user denied access does not receive any email.